Showing posts with label New York Times. Show all posts
Showing posts with label New York Times. Show all posts

Tuesday, December 25, 2012

Interesting NY Times Article

via nytimes.com

No Big Hits, but Bookshops Say They’re Thriving

by Leslie Kaufman

Last year, there was a clear winner among books for the holiday gift of choice: “Steve Jobs,” by Walter Isaacson. This year, despite a lineup of offerings from literary heavyweights, many of whom have commanded strong sales in the past, there has not been a breakout hit for the holiday season, booksellers say. 

Books like Bob Woodward’s “Price of Politics,” Tom Wolfe’s “Back to Blood” and Salman Rushdie’s “Joseph Anton” have each sold well under 100,000 copies by the end of last week according to Nielsen Bookscan. (In contrast, the Jobs biography sold 379,000 copies in the first week after its release in October 2011.) 

While Bookscan does not include e-books and covers only roughly 75 percent of retail outlets, this year’s figures provide a snapshot of the fragmented holiday sales picture as a whole: independent bookstores report that a range of books are moving nicely, but there are mixed numbers from Barnes & Noble, the nation’s largest book chain, and solid but not stellar growth in digital sales. Independent bookstore owners say they are thriving even without that surefire best seller because of a wide array of options this year: everything from Barbara Kingsolver’s “Flight Behavior” (list price $28.99) to Chris Ware’s expensive graphic novel “Building Stories” — which comes with 14 components, including bound volumes, a board and a tabloid newspaper ($50) — to attractive impulse buys like “I Could Pee on This: And Other Poems by Cats” ($12.95). 

Peter Aaron, the owner of the Elliott Bay Book Company in Seattle, said sales were up 15 percent over the Thanksgiving weekend and tracking well for December. In addition to “Building Stories,” he said other surprise sellers were “Dear Life,” by Alice Munro, and “Why Does the World Exist?,” by Jim Holt, a treatise that combines cosmology and philosophy. “It is not an easy book, but it is doing really well,” Mr. Aaron said. 

There are many reasons bookstores point to for their successful holiday season. President Obama, they note, set the stage when he took his daughters, Sasha and Malia, to One More Page Books in Arlington, Va., on the Saturday after Thanksgiving, where he snapped up 15 children’s books.
Small bookstores report that they are also benefiting from the popularity of Kobo e-readers, which were designed for independent bookstores and allow customers to buy e-books through the independents’ Web sites, as opposed to say, Amazon. 

Steve Bercu, an owner of BookPeople in Austin, Tex., said sales were up 10 percent over last year. He said that shoppers were buying coffee-table books but were also snapping up Kobo devices.  “I was a naysayer,” he said, “but they are buying the actual devices, which surprised me.”
Becky Anderson, the owner of Anderson’s Bookshop in Naperville, Ill., said: “Our Black Friday and Small Business Saturday sales were up considerably over last year. That includes hardcovers and purchases made over the Internet, which we either ship or that you can pick up at the store.”
Ms. Anderson’s was a familiar story across the nation, according to the American Booksellers Association, a trade group for independent bookstores. Dan Cullen, a spokesman for the association, said that in-store book sales for November, which includes Black Friday and the start of Christmas shopping, were up 10 percent compared with 2011 figures. 

“And while we expect to see some leveling off in the year-over-year numbers in December — due to the fact that December 2011 was a pretty strong month — sales for the indies are continuing strong,” Mr. Cullen said. 

Barnes & Noble, by contrast, reported a slight decrease in retail sales over the Thanksgiving weekend from those a year before. The company said the decrease was expected because its sales last year were bolstered by the closing of many Borders stores after that chain went out of business.
But Barnes & Noble’s sales of its Nook digital readers doubled in that period compared with the similar period last year. The company cited “promotional activity at channel partners, particularly Wal-Mart and Target,” for the increase. 

Sales of digital books themselves are a more complicated equation. E-book sales are growing, but at a less rapid pace than in earlier years, said Madeline McIntosh, chief operating officer of Random House. Typically, the holiday spike in e-book sales starts on Christmas Day as people who receive digital readers for gifts begin loading their devices. But this year the post-Christmas picture is less clear, Ms. McIntosh said. 

“We have some questions about the post-Christmas sales dynamic,” she said. “In the first years people were getting just e-readers. This year they will be getting multifunctional tablets. You can put a lot of other media besides e-books on these, and that may somewhat diminish the ultimate focus on e-books.” 

But she said Random House saw another positive trend for e-books. “We are starting to see readers accept some more complex layouts in digital form,” she said. “Ina Garten has done well” for example, with her new book “Barefoot Contessa Foolproof.” 

One thing independent bookstores seem to have going for them is the close bond they retain with their customers. Bank Square Books in Mystic, Conn., was flooded with six inches of water from Hurricane Sandy, but  Annie Philbrick, an owner, was able to open for the holiday season because neighbors had helped pack crates of books and move them to safety and back again. “People would come to our door and say, “What can we do to help?’ ” she said.

When the store reopened in mid-November, sales were stronger, she said, than they were for the whole month of October. In response, when she put together her annual list of book recommendations for Christmas, she put “Help, Thanks, Wow,” a spiritual book by Anne Lamott, at the top of the list.
“It was our way of saying thank you,” she said.

Wednesday, December 28, 2011

NY Times Fiasco

via Mercury News

http://www.mercurynews.com/breaking-news/ci_19634121?source=rss

Monday, December 12, 2011

Kindle (under)Fire

via Yahoo News and The New York Times:

By DAVID STREITFELD

The Kindle Fire, Amazon’s heavily promoted tablet, is less than a blazing success with many of its early users. The most disgruntled are packing the device up and firing it back to the retailer.

A few of their many complaints: there is no external volume control. The off switch is easy to hit by accident. Web pages take a long time to load. There is no privacy on the device; a spouse or child who picks it up will instantly know everything you have been doing. The touch screen is frequently hesitant and sometimes downright balky.

All the individual grievances — recorded on Amazon’s own Web site — received a measure of confirmation last week when Jakob Nielsen, a usability expert, denounced the Fire, saying it offered “a disappointingly poor” experience. For users whose fingers are not as slender as toothpicks, he warned, the screen could be particularly frustrating to manipulate.

“I feel the Fire is going to be a failure,” Mr. Nielsen, of the Nielsen Norman Group, a Silicon Valley consulting firm, said in an interview. “I can’t recommend buying it.”

All this would be enough to send some products directly to the graveyard where the Apple Newton, the Edsel, New Coke and McDonald’s Arch Deluxe languish. But as a range of retailers and tech firms could tell you, it would be foolish to underestimate Amazon.

Amazon sees the Kindle line of devices as critical for its future as a virtual store, and is willing to lose money on the sale of each one for the sake of market share. Once dominance is achieved, it plans to make money on the movies, books and music that users download directly from Amazon.

First, however, it needs to make the devices ubiquitous. Promoting them every day to its tens of millions of customers at the cheapest possible price will surely help. If Apple brought the notion of the tablet into the mainstream, Amazon is making it affordable.

The retailer says the Kindle Fire is the most successful product it has ever introduced, a measure of enthusiasm that reveals nothing; it has not specified how many Fires it has sold, nor how many Kindles it has ever sold. It also says it is building even more Fires to meet the strong demand. But, at the same time, it acknowledges that it is working on improvements.

“In less than two weeks, we’re rolling out an over-the-air update to Kindle Fire,” said Drew Herdener, a company spokesman.

There will be improvements in performance and multitouch navigation, and customers will have the option of editing the list of items that show what they have recently been doing. No more will wives wonder why their husbands were looking at a dating site when they said they were playing Angry Birds.

Amazon declines to say, but soon — probably in the spring — there will be an improved version of the device itself. One more shot is all the retailer will get, Mr. Nielsen said. “If that’s a failure, then the Fire is doomed to the dust pile of history.”

Despite Amazon’s silence on the matter, analysts have been estimating the company will sell from three to five million Fires this quarter. They are neither raising their estimates nor lowering them.

Amazon’s devotion to this product line is such that it has stripped down the original Kindle e-reader, reduced its price and begun to sell it through other retailers like Best Buy and Wal-Mart for $79, as well as prominently on its Web site. If Amazon had Apple-like margins, analysts estimate that the basic Kindle might cost $180.

According to calculations by the research firm IHS iSuppli, the $79 Kindle costs Amazon $84 to make. That sum does not include research and development, shipping or, with a third-party retailer, the wholesale discount. Add these up, and Amazon might be losing as much as $20 on every $79 Kindle sold at, for example, Best Buy.

For most hardware makers, that would be a recipe for corporate suicide. But once the device is activated in a buyer’s home, the losses stop and the consumption begins.

“What else are you going to do on this Kindle?” asked Andrew Rassweiler, senior director of teardown services at iSuppli. “Nothing. It’s a useless device unless you’re planning on putting books, a lot of books, on it.”

The Fire is trying to do much more than be an e-book reader, a function some say it does not do as well as the original Kindle. Slightly more than a third of the 4,500 reviewers of the Fire on Amazon have given it mixed to negative reviews, three stars or fewer. Of Amazon reviewers of the iPad 2, 22 percent have given three stars or fewer; for the original Kindle, that number is 11 percent. (There are a few caveats. At least some of the iPad reviewers bought not from Apple but from resellers, the real target of their ire. As for the original Kindle, after four years it has both a huge number of reviews — over 34,000 — and the advantage of being a known quantity.)

Many of the initial customers of the Fire seem to have bought it on a mixture of faith and hype. The striking thing even about some of the one-star reviewers is that they are regretful rather than angry. One review, couched as an open letter to Amazon’s chief executive, Jeff Bezos, began: “I have spent thousands on your outstanding site. I own and love the original kindle. When asked about why I would buy a Fire when I had an ipad, I said that half of me wanted to just support your effort and that I believed amazon just did things right.” The reviewer is now recommending that friends skip lunch to buy an iPad.

Gene Munster, an analyst with Piper Jaffray, has been tracking the opinions as more reviews are posted on Amazon. Since Nov. 18, five-star reviews have fallen slightly, to 47 percent from 50 percent, he says. One-star reviews have held relatively steady at about 13 percent.

“I would have expected things to be even worse at this point,” Mr. Munster said, adding that initial buyers were usually the most critical. Pricing will save the Fire, he predicted. At $199 versus $500 for an iPad, “Amazon has a lot of air cover to have a B-level product.”

Mr. Nielsen, the consultant, disagreed.

The 7-inch Fire does a good job displaying sites optimized for smaller mobile devices, he said, but stumbles when it tries to show pages designed for 10-inch tablets. “Like squeezing a size-10 person into a size-7 suit,” Mr. Nielsen wrote in his report. “Not going to look good.” As for displaying desktop sites, forget it.

It is true that the device is only $199, but so what? “Look at your hand. Is it thin or fat?” he asked. “If it’s fat, you just know it’s going to be bad.”

The device does do one thing well, he said. Shopping on Amazon is a breeze. “If I were given to conspiracy theories, I’d say that Amazon deliberately designed a poor Web browsing user experience to keep Fire users from shopping on competing sites,” Mr. Nielsen said.

Wednesday, October 6, 2010

Found in Translation by Michael Cunningham

The following is from an Op-Ed article in the New York Times:

AS the author of “Las Horas,” “Die Stunden” and “De Uren” — ostensibly the Spanish, German and Dutch translations of my book “The Hours," but actually unique works in their own right — I’ve come to understand that all literature is a product of translation. That is, translation is not merely a job assigned to a translator expert in a foreign language, but a long, complex and even profound series of transformations that involve the writer and reader as well. “Translation” as a human act is, like so many human acts, a far more complicated proposition than it may initially seem to be.

Let’s take as an example one of the most famous lines in literature: “Call me Ishmael.” That, as I suspect you know, is the opening sentence of Herman Melville’s “Moby-Dick.” We still recognize that line, after more than 150 years.

Still. “Call me Ishmael.” Three simple words. What’s the big deal?

For one thing, they possess that most fundamental but elusive of all writerly qualities: authority. As writers we must, from our very opening sentence, speak with authority to our readers.

It’s a little like waltzing with a new partner for the first time. Anyone who is able to waltz, or fox-trot, or tango, or perform any sort of dance that requires physical contact with a responsive partner, knows that there is a first moment, on the dance floor, when you assess, automatically, whether the new partner in question can dance at all — and if he or she can in fact dance, how well. You know almost instantly whether you have a novice on your hands, and that if you do, you’ll have to do a fair amount of work just to keep things moving.

Authority is a rather mysterious quality, and it’s almost impossible to parse it for its components. The translator’s first task, then, is to re-render a certain forcefulness that can’t quite be described or explained.

Although the words “Call me Ishmael” have force and confidence, force and confidence alone aren’t enough. “Idiot, read this” has force and confidence too, but is less likely to produce the desired effect. What else do Melville’s words possess that “Idiot, read this” lack?

They have music. Here’s where the job of translation gets more difficult. Language in fiction is made up of equal parts meaning and music. The sentences should have rhythm and cadence, they should engage and delight the inner ear. Ideally, a sentence read aloud, in a foreign language, should still sound like something, even if the listener has no idea what it is he or she is being told.

Let’s try to forget that the words “Call me Ishmael” mean anything, and think about how they sound.

Listen to the vowel sounds: ah, ee, soft i, aa. Four of them, each different, and each a soft, soothing note. Listen too to the way the line is bracketed by consonants. We open with the hard c, hit the l at the end of “call,” and then, in a lovely act of symmetry, hit the l at the end of “Ishmael.” “Call me Arthur” or “Call me Bob” are adequate but not, for musical reasons, as satisfying.

Most readers, of course, wouldn’t be able to tell you that they respond to those three words because they are soothing and symmetrical, but most readers register the fact unconsciously. You could probably say that meaning is the force we employ, and music is the seduction. It is the translator’s job to reproduce the force as well as the music.

“Chiamami Ismaele.”

That is the Italian version of Melville’s line, and the translator has done a nice job. I can tell you, as a reader who doesn’t speak Italian, that those two words do in fact sound like something, independent of their meaning. Although different from the English, we have a new, equally lovely progression of vowel sounds — ee-a, ah, ee, a, ee — and those three m’s, nicely spaced.

If you’re translating “Moby-Dick,” that’s one sentence down, approximately a million more to go.

I encourage the translators of my books to take as much license as they feel that they need. This is not quite the heroic gesture it might seem, because I’ve learned, from working with translators over the years, that the original novel is, in a way, a translation itself. It is not, of course, translated into another language but it is a translation from the images in the author’s mind to that which he is able to put down on paper.

Here’s a secret. Many novelists, if they are pressed and if they are being honest, will admit that the finished book is a rather rough translation of the book they’d intended to write. It’s one of the heartbreaks of writing fiction. You have, for months or years, been walking around with the idea of a novel in your mind, and in your mind it’s transcendent, it’s brilliantly comic and howlingly tragic, it contains everything you know, and everything you can imagine, about human life on the planet earth. It is vast and mysterious and awe-inspiring. It is a cathedral made of fire.

But even if the book in question turns out fairly well, it’s never the book that you’d hoped to write. It’s smaller than the book you’d hoped to write. It is an object, a collection of sentences, and it does not remotely resemble a cathedral made of fire.

It feels, in short, like a rather inept translation of a mythical great work.

The translator, then, is simply moving the book another step along the translation continuum. The translator is translating a translation.

A translator is also translating a work in progress, one that has a beginning, middle and end but is not exactly finished, even though it’s being published. A novel, any novel, if it’s any good, is not only a slightly disappointing translation of the novelist’s grandest intentions, it is also the most finished draft he could come up with before he collapsed from exhaustion. It’s all I can do not to go from bookstore to bookstore with a pen, grabbing my books from the shelves, crossing out certain lines I’ve come to regret and inserting better ones. For many of us, there is not what you could call a “definitive text.”

This brings us to the question of the relationship between writers and their readers, where another act of translation occurs.

I teach writing, and one of the first questions I ask my students every semester is, who are you writing for? The answer, 9 times out of 10, is that they write for themselves. I tell them that I understand — that I go home every night, make an elaborate cake and eat it all by myself. By which I mean that cakes, and books, are meant to be presented to others. And further, that books (unlike cakes) are deep, elaborate interactions between writers and readers, albeit separated by time and space.

I remind them, as well, that no one wants to read their stories. There are a lot of other stories out there, and by now, in the 21st century, there’s been such an accumulation of literature that few of us will live long enough to read all the great stories and novels, never mind the pretty good ones. Not to mention the fact that we, as readers, are busy.

We have large and difficult lives. We have, variously, jobs to do, spouses and children to attend to, errands to run, friends to see; we need to keep up with current events; we have gophers in our gardens; we are taking extension courses in French or wine tasting or art appreciation; we are looking for evidence that our lovers are cheating on us; we are wondering why in the world we agreed to have 40 people over on Saturday night; we are worried about money and global warming; we are TiVo-ing five or six of our favorite TV shows.

What the writer is saying, essentially, is this: Make room in all that for this. Stop what you’re doing and read this. It had better be apparent, from the opening line, that we’re offering readers something worth their while.

I should admit that when I was as young as my students are now, I too thought of myself as writing either for myself, for some ghostly ideal reader, or, at my most grandiose moments, for future generations. My work suffered as a result.

It wasn’t until some years ago, when I was working in a restaurant bar in Laguna Beach, Calif., that I discovered a better method. One of the hostesses was a woman named Helen, who was in her mid-40s at the time and so seemed, to me, to be just slightly younger than the Ancient Mariner. Helen was a lovely, generous woman who had four children and who had been left, abruptly and without warning, by her husband. She had to work. And work and work. She worked in a bakery in the early mornings, typed manuscripts for writers in the afternoons, and seated diners at the restaurant nights.

Helen was an avid reader, and her great joy, at the end of her long, hard days, was to get into bed and read for an hour before she caught the short interlude of sleep that was granted her. She read widely and voraciously. She was, when we met, reading a trashy murder mystery, and I, as only the young and pretentious might do, suggested that she try Dostoyevsky’s “Crime and Punishment,” since she liked detective stories. She read it in less than a week. When she had finished it she told me, “That was wonderful.”

“Thought you’d like it,” I answered.

She added, “Dostoyevsky is much better than Ken Follett.”

“Yep.”

Then she paused. “But he’s not as good as Scott Turow.”

Although I didn’t necessarily agree with her about Dostoyevsky versus Turow, I did like, very much, that Helen had no school-inspired sense of what she was supposed to enjoy more, and what less. She simply needed what any good reader needs: absorption, emotion, momentum and the sense of being transported from the world in which she lived and transplanted into another one.

I began to think of myself as trying to write a book that would matter to Helen. And, I have to tell you, it changed my writing. I’d seen, rather suddenly, that writing is not only an exercise in self-expression, it is also, more important, a gift we as writers are trying to give to readers. Writing a book for Helen, or for someone like Helen, is a manageable goal.

It also helped me to realize that the reader represents the final step in a book’s life of translation.

One of the more remarkable aspects of writing and publishing is that no two readers ever read the same book. We will all feel differently about a movie or a play or a painting or a song, but we have all undeniably seen or heard the same movie, play, painting or song. They are physical entities. A painting by Velázquez is purely and simply itself, as is “Blue” by Joni Mitchell. If you walk into the appropriate gallery in the Prado Museum, or if someone puts a Joni Mitchell disc on, you will see the painting or hear the music. You have no choice.

WRITING, however, does not exist without an active, consenting reader. Writing requires a different level of participation. Words on paper are abstractions, and everyone who reads words on paper brings to them a different set of associations and images. I have vivid mental pictures of Don Quixote, Anna Karenina and Huckleberry Finn, but I feel confident they are not identical to the images carried in the mind of anyone else.

Helen was, clearly, not reading the same “Crime and Punishment” I was. She wasn’t looking for an existential work of genius. She was looking for a good mystery, and she read Dostoyevsky with that thought in mind. I don’t blame her for it. I like to imagine that Dostoyevsky wouldn’t, either.

What the reader is doing, then, is translating the words on the pages into his or her own private, imaginary lexicon, according to his or her interests and needs and levels of comprehension.

Here, then, is the full process of translation. At one point we have a writer in a room, struggling to approximate the impossible vision that hovers over his head. He finishes it, with misgivings. Some time later we have a translator struggling to approximate the vision, not to mention the particulars of language and voice, of the text that lies before him. He does the best he can, but is never satisfied. And then, finally, we have the reader. The reader is the least tortured of this trio, but the reader too may very well feel that he is missing something in the book, that through sheer ineptitude he is failing to be a proper vessel for the book’s overarching vision.

I don’t mean to suggest that writer, translator and reader are all engaged in a mass exercise in disappointment. How depressing would that be? And untrue.

And still. We, as a species, are always looking for cathedrals made of fire, and part of the thrill of reading a great book is the promise of another yet to come, a book that may move us even more deeply, raise us even higher. One of the consolations of writing books is the seemingly unquenchable conviction that the next book will be better, will be bigger and bolder and more comprehensive and truer to the lives we live. We exist in a condition of hope, we love the beauty and truth that come to us, and we do our best to tamp down our doubts and disappointments.

We are on a quest, and are not discouraged by our collective suspicion that the perfection we look for in art is about as likely to turn up as is the Holy Grail. That is one of the reasons we, I mean we humans, are not only the creators, translators and consumers of literature, but also its subjects.

Michael Cunningham is the author of “The Hours” and, most recently, “By Nightfall.”

Wednesday, September 29, 2010

From the New York Times


The New York Times

September 26, 2010
Anger as a Private Company Takes Over Libraries
By DAVID STREITFELD

SANTA CLARITA, Calif. — A private company in Maryland has taken over public libraries in ailing cities in California, Oregon, Tennessee and Texas, growing into the country’s fifth-largest library system.

Now the company, Library Systems & Services, has been hired for the first time to run a system in a relatively healthy city, setting off an intense and often acrimonious debate about the role of outsourcing in a ravaged economy.

A $4 million deal to run the three libraries here is a chance for the company to demonstrate that a dose of private management can be good for communities, whatever their financial situation. But in an era when outsourcing is most often an act of budget desperation — with janitors, police forces and even entire city halls farmed out in one town or another — the contract in Santa Clarita has touched a deep nerve and begun a round of second-guessing.

Can a municipal service like a library hold so central a place that it should be entrusted to a profit-driven contractor only as a last resort — and maybe not even then?

“There’s this American flag, apple pie thing about libraries,” said Frank A. Pezzanite, the outsourcing company’s chief executive. He has pledged to save $1 million a year in Santa Clarita, mainly by cutting overhead and replacing unionized employees. “Somehow they have been put in the category of a sacred organization.”

The company, known as L.S.S.I., runs 14 library systems operating 63 locations. Its basic pitch to cities is that it fixes broken libraries — more often than not by cleaning house.

“A lot of libraries are atrocious,” Mr. Pezzanite said. “Their policies are all about job security. That’s why the profession is nervous about us. You can go to a library for 35 years and never have to do anything and then have your retirement. We’re not running our company that way. You come to us, you’re going to have to work.”

The members of the Santa Clarita City Council who voted to hire L.S.S.I. acknowledge there was no immediate threat to the libraries. The council members say they want to ensure the libraries’ long-term survival in a state with increasingly shaky finances.

Until now, the three branch locations have been part of the Los Angeles County library system. Under the new contract, the branches will be withdrawn from county control and all operations — including hiring staff and buying books — ceded to L.S.S.I.

“The libraries are still going to be public libraries,” said the mayor pro tem, Marsha McLean. “When people say we’re privatizing libraries, that is just not a true statement, period.”

Library employees are furious about the contract. But the reaction has been mostly led by patrons who say they cannot imagine Santa Clarita with libraries run for profit.

“A library is the heart of the community,” said one opponent, Jane Hanson. “I’m in favor of private enterprise, but I can’t feel comfortable with what the city is doing here.”

Mrs. Hanson and her husband, Tom, go to their local branch every week or two to pick up tapes for the car and books to read after dinner. Mrs. Hanson recently checked out Willa Cather’s classic “Death Comes for the Archbishop,” although she was only mildly in favor of its episodic style; she has higher hopes for her current choice, on the shadowy world of North Korea.

The suggestion that a library is different — and somehow off limits to the outsourcing fever — has been echoed wherever L.S.S.I. has gone. The head of the county library system, Margaret Donnellan Todd, says L.S.S.I. is viewed as an unwelcome outsider.

“There is no local connection,” she said. “People are receiving superb service in Santa Clarita. I challenge that L.S.S.I. will be able to do much better.”

As a recent afternoon shaded into evening, there were more than a hundred patrons at the main Santa Clarita library. Students were doing their homework. Old men paged through newspapers. Children gathered up arm’s loads of picture books. It was a portrait of civic harmony and engagement.

Mrs. Hanson, who is 81 and has been a library patron for nearly 50 years, was so bothered by the outsourcing contract that she became involved in local politics for the first time since 1969, when she worked for a recall movement related to the Vietnam War.

She drew up a petition warning that the L.S.S.I. contract would result in “greater cost, fewer books and less access,” with “no benefit to the citizens.” Using a card table in front of the main library branch, she gathered 1,200 signatures in three weekends.

L.S.S.I. says none of Mrs. Hanson’s fears are warranted, but the anti-outsourcing forces continue to air their suspicions at private meetings and public forums, even wondering whether a recall election is feasible.

“Public libraries invoke images of our freedom to learn, a cornerstone of our democracy,” Deanna Hanashiro, a retired teacher, said at the most recent city council meeting.

Frank Ferry, a Santa Clarita councilman, dismisses the criticism as the work of the Service Employees International Union, which has 87 members in the libraries. The union has been distributing red shirts defending the status quo. “Union members out in red shirts in defense of union jobs,” Mr. Ferry said.

Library employees are often the most resistant to his company, said Mr. Pezzanite, a co-founder of L.S.S.I. — and, he suggested, for reasons that only reinforce the need for a new approach.

“Pensions crushed General Motors, and it is crushing the governments in California,” he said. While the company says it rehires many of the municipal librarians, they must be content with a 401(k) retirement fund and no pension.

L.S.S.I. got its start 30 years ago developing software for government use, then expanded into running libraries for federal agencies. In the mid-1990s, it moved into the municipal library market, and now, when ranked by number of branches, it places immediately after Los Angeles County, New York City, Chicago and the City of Los Angeles.

The company is majority owned by Islington Capital Partners, a private equity firm in Boston, and has about $35 million in annual revenue and 800 employees. Officials would not discuss the company’s profitability.

Some L.S.S.I. customers have ended their contracts, while in other places, opposition has faded with time. In Redding, Calif., Jim Ceragioli, a board member of the Friends of Shasta County Library, said he initially counted himself among the skeptics.

But he has since changed his mind. “I can’t think of anything that’s been lost,” Mr. Ceragioli said.

The library in Redding has expanded its services and hours. And the volunteers are still showing up — even if their assistance is now aiding a private company. “We volunteer more than ever now,” Mr. Ceragioli said.